Vehya LLC Privacy Notice
Last Updated: June 9, 2021
Welcome to Vehya LLC! This Privacy Notice describes
How we collect, use, disclose, and protect the personal information (defined below) of Drivers (defined below) and other Site users (defined below) (“you“).
The types of information we may collect from you or that you may provide when you contact us or visit the Vehya LLC Sites (defined below).
Our practices for collecting, using, maintaining , protecting and disclosing that information.
If you do not agree with our policies and practices, your choice is not to use our Vehya LLC Sites, or any Vehya LLC Services. By accessing or using the Vehya LLC Sites or using Vehya LLC’s Services, you indicate that you understand, accept, and consent to the practices described in this policy. We will from time to time update this Privacy Notice as necessary to ensure that it remains accurate and up-to-date. Your continued use of the Vehya LLC Sites or Vehya LLC Services after we make changes indicates that you accept and consent to those changes, so please check the Privacy Notice periodically for updates.
What Does Vehya LLC Do?
Vehya LLC is an innovative company that facilitates turnkey, home EV charging installations across North America by connecting drivers (or potential drivers) of elective vehicles (“Drivers”) with qualified third-party EV charging station installers (“Installers”) (the “Services”). We typically provide the Services on behalf of EV manufacturers, dealers, fleet managers, and property owners, other businesses with EV interest (our “Customers”).
We connect with Drivers in the following ways:
Our Customers connect us with Drivers so that we may reach out directly to Drivers to connect them with Installers;
Drivers contact us directly using phone, email, or through one of our Vehya LLC Sites (defined below) to find qualified Installers.
When providing our Services for our Customers we process personal information about individuals on their behalf and at their direction, as outlined in this Privacy Notice. This Privacy Notice does not explain how our Customers, Installers, or other third-parties may process your personal information.
What this Privacy Notice Covers
Personal Information Collected From Vehya LLC Sites: This Privacy Notice applies to all users of Vehya LLC websites (for example, <Vehya LLC.com> and <Vehya LLCcharging.com>) and apps (each a “Vehya LLC Site” and collectively “Vehya LLC Sites“).
Personal Information About Drivers: We collect personal information about Drivers in order to provide our Service.
Personal Information About Our Installers: We may collect personal information about representatives from businesses interesting in becoming authorized Vehya LLC Installers.
Personal Information About Our Customers: We may collect personal information about representatives from Customers as part of our normal business-to-business due diligence and communications.
This Privacy Notice does not apply to the processing of personal information in the context of working as an employee, agent, job applicant, contractor, or other member of Vehya LLC’s workforce.
What is Personal Information?
“Personal information” is information about you which (i) can be used to identify, contact or locate you; (ii) can be combined with other information that is linked you; or (iii) is defined as “personal data” or “personal information” by applicable laws or regulations relating to the collection, use, storage or disclosure of information about you. Personal information includes contact information (e.g. email address, mailing address, or telephone number), online information (e.g. IP addresses or other identifiers), and other data which can be used individually or in combination with other data to identify an individual (such as gender, age, or general location).
What Personal Information We Collect About You
We may collect the following categories of personal information from you when you use our Services:
Identifiers like your name, address, telephone number, email address, unique personal identifier, IP address;
Internet activity on Vehya LLC Sites;
General location data like your street address, city, and zip code;
Other personal information that you voluntarily provide to us via forms, communications (phone calls, emails, messages, etc.);
How We Collect Your Personal Information
We collect and process personal information in the following ways:
Personal Information You Provide Directly To Us.
Vehya LLC collects personal information from you when you:
Provide it to us through one of our Vehya LLC Sites;
Provide it to us using a technology integrations on a third-party sites. When we do this, you will see the “Powered by Vehya LLC” or similar notice with a link to this Privacy Notice;
Contact us via email or phone to communicate with us;
Provide your contact information on a form and submit it to us;
Connect with our social media pages;
Sign up for marketing, an event, a contest, or other offering we may present;
Volunteer personal information to us.
Personal Information We Collect Automatically.
When you access a Vehya LLC Site, we automatically collect personal information associated with your access and use of the site. This information may include you internet protocol (IP) address(es), the region or general location where your computer or device is accessing the internet, the browser type, operating system and other usage information about the use of the Vehya LLC Site(s), such as your page-views, referral URLs, etc. Vehya LLC collects and uses this type of information to help us understand how users interact with the Vehya LLC Sites, to provide you with a more relevant experience, and to enhance our business offerings. We have a legitimate interest in learning how to improve our Vehya LLC Sites, our Services, customer engagement, marketing, and advertising.
Personal Information We Collect From Others.
On occasion, Vehya LLC receives personal information about individuals from third parties. In particular, we may receive personal information about:
Drivers from our Customers when they provide it to us;
Drivers from our Installers when they confirm an installation, service request, or other interaction with Drivers;
visitors to Vehya LLC Sites from our advertising, analytics, and internet service provider partners related to a visitor’s interactions with our Vehya LLC Sites or advertisements;
Company and Installer representatives from their respective organizations;
Other third parties on occasion when provided for legitimate business operational purposes.
We don’t buy or sell personal information.
Cookies and Other Tracking Technologies
You have a choice about the placement of cookies on Vehya LLC Sites. You can use your web browser to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation. Guidance on how to control cookies in popular browsers are contained in their privacy and/or security settings.
You can also find additional information on cookie controls and advertisement here:
Network Advertising Initiative
Google allows users to opt out of tracking by Google Analytics and Google Analytics Demographics and Interest Reporting services. You can adjust your setting here, or download the Google Analytics Opt-Out Browser Add-on.
How We Use Personal Information We Collect
In addition to the uses described elsewhere in this Privacy Notice and in other notices at or before the point of collection from you, we may use your personal information to:
improve your browsing experience by personalizing the Vehya LLC Sites;
subject to any consent requirements, send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
develop and improve our Services;
facilitating our business partnerships, customer assistance, quality assurance, and other operational purposes;
subject to any consent requirements, send promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
provide other companies with statistical information about our individuals. When we do so, this information will not be used to identify any individual and will only be shared on an aggregate and de-identified basis;
contact you about technical, operational, and administrative matters;
investigate and help prevent security issues and abuse; or
meet legal requirements.
How We Share Information With Others
We (or our service providers on our behalf) may share your personal information as required or permitted by law:
With Installers in order to facilitate the installation of EV charging stations;
With our Customers to provide our Service to them;
With our service providers pursuant to a contract by which they are required to protect your personal information, including:
data processing contractors that provide computer services on our behalf;
web hosting or web development firms that host or develop parts of Vehya LLC Sites;
distribution firms that will fulfill your requests;
billing firms that process your orders;
mailing firms that will assist us with our mailings;
marketing firms that will assist us with direct marketing;
data analytics firms that help us conduct customer research and analyze users’ interactions with Vehya LLC Sites;
service contractors that provide facilities engineering services on our behalf.
With third parties:
to facilitate a direct relationship with you, including in connection with any program we administer jointly or on behalf of the business partner;
to enable electronic communications with you as part of a purchase, a program, or other activity in which you have elected to participate.
With a purchaser of Vehya LLC or any of the Vehya LLC affiliates (or their assets);
To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting Vehya LLC or our business partners;
In response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
With your consent.
Sharing Information With Our Service Providers
We use a variety of service provider to provide our Services. For example, we use the following:
Some of our Vehya LLC Owned Sites are hosted by Godaddy. We share data with Squarespace that is collected when you visit Godaddy-hosted Vehya LLC Owned Sites, including (i) information about your browser, network and device; (ii) web pages you visited prior to coming to the Squarespace-hosted website; and (iii) your IP address. Squarespace needs the data to run these sites, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Some of our Vehya LLC Owned Sites are hosted on HubSpot. Hubspot collects and processes Personal Information at our direction and is subject to our instructions on how to process Personal Information on our behalf.
Sharing Information With Our Remarketing Providers
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Vehya LLC Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Vehya LLC Sites.
Third Party Links
Your personal information will be collected and stored in the United States, and subject to the laws of the United States. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of the United States may be able to obtain access to your personal information through the laws of that country. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country.
Your California Privacy Rights:
The California Consumer Privacy Act (CCPA) requires specific disclosures for California residents. Please see our CCPA Policy for more information.
Canadian Privacy Rights
If you are a resident of Canada, under Canadian law have the right to request access to and to correct the personal information that Vehya LLC holds about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may send us an email at privacy@Vehya LLC.com.
to request access to, correct, or delete any personal information that you have provided to us. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@Vehya LLC.com.
Please note that if you withdraw your consent we may not be able to provide you with the Services or Vehya LLC Sites. We will explain the impact to you at the time to help you with your decision.
If you are concerned about our response or would like to correct the information provided, you may contact our Vehya LLC Privacy Officer at privacy@Vehya LLC.com.
Data Collected From Children
The Vehya LLC Sites are not intended for children under 13 years of age. No one under age 13 may provide any information to the Vehya LLC Sites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Vehya LLC Sites. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@Vehya LLC.com.
Do Not Track Disclosure
Regulatory agencies such as the U.S. Federal Trade Commission have promoted the concept of Do Not Track as a mechanism to permit Internet users to control online tracking activity across websites through their browser settings. Since no industry standard has been adopted, we currently do not process or comply with any web browser’s “do-not-track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit Vehya LLC Sites.
Changes to Our Privacy Notice
We may update this Privacy Notice to reflect changes to our data practices. If we make any material changes we will notify you by email (if applicable) or by means of a notice on our website or in the Vehya LLC Sites prior to becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices.
Contact Information for Complaints or Concerns
If you have any questions or comments about Vehya LLC’s Privacy Notice please email your questions or comments to contactus@Vehya.com or call (313) 998-3033.
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.
Effective Date: June 31, 2021
Last Updated: June 31, 2021
Like our Privacy Notice, this CCPA Policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals. Where noted in this CCPA Policy, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication (“B2B personal information”) from some its requirements.
Categories of Personal Information We Collect Parties with Whom Information May Be Shared Business Purposes for Which Personal Information May Be Used or Disclosed
Identifiers: For example, your name, address, telephone number, email address, unique personal identifier, IP address; Installers, Customers, service providers, advertisers, law enforcement.
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request information about an Installer, we will collect that information and share it with the appropriate Installer.
Performance of our contract with you or our Customers.
Protecting against security threats, abuse, and illegal activity.
To provide, support, personalize, and develop our Website, products, and services.
Use of service providers: We share information with service providers to perform services on our behalf, in compliance with our Privacy Notice and other appropriate confidentiality and security measures.
Advertising: We process online identifiers and other information about your interactions with advertisements, to provide advertising.
Legal reasons: We may process personal information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): For example, your name, signature, address, telephone number, driver’s license number, insurance policy number, and credit card number. Installers, Customers, service providers, advertisers, law enforcement.
Protected classification characteristics under California or federal law: For example your age. Customers, Installers, service providers, law enforcement.
Commercial information: For example, your purchase of an electric vehicle. Customers, Installers, service providers.
Internet or other similar network activity: For example, the pages viewed on Vehya LLC Sites. Analytics and network/webpage Security providers.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Access: You have the right to know (and request that we disclose to you) what personal information collected, sold, and disclosed about you.
Right to Request Deletion: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Opt-Out of the Sale of Your Personal Information. If you are age 16 or older, you have the right to direct us to not sell your personal information at any time. We do not sell the personal information of consumers, including those under 16 years of age.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: (i) deny you goods or services; (ii) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (iii) provide you a different level or quality of goods or services; or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
The CCPA temporarily exempts B2B personal information from these requirements, so our B2B contacts may not receive substantive responses to these requests.
Exercising Your Rights and Choices
To exercise your rights to know or delete described above, please submit a request by either calling us at (313) 998-3033 or emailing us at contactus@Vehya.com with the subject line: CCPA REQUEST.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may only submit a request to know twice within a 12-month period.
Your request to know or delete must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include providing us with your name, email address, physical address, and other information we may need to verify you identity, which varies depending on your relationship with us. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
If you have any questions or comments about Vehya LLC’s Privacy Notice please email your questions or comments to firstname.lastname@example.org or call 313-998-3033.